Back to Home

1. Agreement to Terms

Welcome to HeyCue.ai ("HeyCue," "we," "us," or "our"), an AI-powered personal assistant platform operated by RippleCue LLC. These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, APIs, and all related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

Important: These Terms contain an arbitration agreement and class action waiver that affect your legal rights. Please read Section 16 carefully.

2. Eligibility

To use HeyCue, you must:

By using the Services, you represent and warrant that you meet all eligibility requirements.

3. Account Registration and Security

3.1 Account Creation

To access certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.2 Account Security

You are responsible for:

We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 One Account Per Person

Each person may maintain only one HeyCue account. We reserve the right to terminate duplicate accounts.

4. Description of Services

4.1 AI-Powered Personal Assistant

HeyCue provides an AI-powered personal assistant that can:

4.2 Third-Party Integrations

HeyCue integrates with third-party services including but not limited to Google Workspace, Microsoft 365, Plaid, Slack, and WhatsApp. Your use of these integrations is subject to the respective third party's terms of service and privacy policies.

4.3 Beta Services

We may offer beta or experimental features. These features are provided "as is" without warranty and may be modified or discontinued at any time without notice.

5. AI Services and Limitations

AI Disclaimer: HeyCue uses artificial intelligence to provide responses and assistance. AI-generated content may contain errors, inaccuracies, or inappropriate content. Always verify important information independently.

5.1 Nature of AI Responses

You understand and acknowledge that:

5.2 No Professional Advice

HeyCue is NOT a substitute for professional advice. The Services do not provide:

Always consult qualified professionals for matters requiring professional expertise.

5.3 Data Accuracy

HeyCue retrieves and processes data from your connected accounts. We do not guarantee the accuracy, completeness, or timeliness of data retrieved from third-party services. Data accuracy depends on the source services and your account configurations.

5.4 AI Training

Your personal data is NOT used to train our general AI models. We may use anonymized, aggregated usage data to improve our Services.

6. Acceptable Use Policy

6.1 Permitted Uses

You may use HeyCue for lawful personal and business purposes in accordance with these Terms.

6.2 Prohibited Uses

You agree NOT to use the Services to:

6.3 Enforcement

We reserve the right to investigate and take appropriate action against violations, including suspending or terminating your account and reporting illegal activities to law enforcement.

7. User Content and Data

7.1 Your Content

You retain ownership of all content you submit, upload, or connect to the Services ("User Content"). By using the Services, you grant us a limited, non-exclusive, royalty-free license to access, process, and display your User Content solely to provide the Services to you.

7.2 Responsibility for Content

You are solely responsible for your User Content and represent that you have all necessary rights to grant us the license above. We do not endorse or assume liability for any User Content.

7.3 Content Removal

We may remove or disable access to User Content that violates these Terms, without prior notice.

7.4 AI-Generated Content

Content generated by our AI in response to your requests ("AI Output") is provided for your use. You are responsible for reviewing and verifying AI Output before using it. You may use AI Output for lawful purposes, but you are solely responsible for how you use such content.

8. Third-Party Services and Integrations

8.1 Connecting Third-Party Accounts

When you connect third-party services to HeyCue, you authorize us to access your data from those services as described in our Privacy Policy. You represent that you have the authority to grant such access.

8.2 Third-Party Terms

Your use of third-party services through HeyCue remains subject to those services' terms and conditions. We are not responsible for third-party services' availability, accuracy, or compliance.

8.3 Financial Data (Plaid)

If you connect financial accounts through Plaid, you agree to Plaid's End User Privacy Policy and authorize Plaid to retrieve your financial data. We access this data in read-only mode and cannot initiate transactions.

8.4 Changes to Third-Party Services

Third-party services may change their APIs, terms, or availability at any time. We are not responsible for any loss of functionality resulting from such changes.

9. Subscription and Payment Terms

9.1 Free and Paid Plans

HeyCue offers free and paid subscription plans. Features and usage limits vary by plan. We reserve the right to modify plans, pricing, and features with reasonable notice.

9.2 Billing

Paid subscriptions are billed in advance on a monthly or annual basis. You authorize us to charge your payment method for all applicable fees.

9.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You can cancel at any time through your account settings.

9.4 Refunds

Subscription fees are generally non-refundable, except as required by law or at our sole discretion. If you cancel, you will retain access until the end of your current billing period.

9.5 Price Changes

We may change subscription prices with at least 30 days' notice. Price changes will take effect at the start of your next billing period.

9.6 Taxes

You are responsible for all applicable taxes. We will collect taxes where required by law.

10. Intellectual Property

10.1 Our Intellectual Property

The Services, including all software, designs, text, graphics, logos, and other content (excluding User Content), are owned by RippleCue LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

10.2 Trademarks

"HeyCue," "RippleCue," and associated logos are trademarks of RippleCue LLC. You may not use our trademarks without prior written consent.

10.3 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation to you.

11. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our data practices as described in the Privacy Policy.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, we disclaim all warranties, including:

We do not warrant that the Services will meet your requirements or expectations.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless RippleCue LLC, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

15. Termination

15.1 Termination by You

You may terminate your account at any time by deleting your account through the account settings or by contacting us. Upon termination, your right to use the Services ceases immediately.

15.2 Termination by Us

We may suspend or terminate your account at any time, with or without cause and with or without notice, including if we believe you have violated these Terms.

15.3 Effect of Termination

Upon termination:

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

Before filing any claim, you agree to contact us at legal@heycue.ai to attempt informal resolution. We will try to resolve disputes within 60 days.

16.2 Binding Arbitration

If informal resolution fails, any dispute arising from these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in the State of Delaware or another mutually agreed location.

16.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

16.4 Exceptions

Either party may bring claims in small claims court or seek injunctive relief for intellectual property violations in any court of competent jurisdiction.

16.5 Opt-Out

You may opt out of arbitration by sending written notice to legal@heycue.ai within 30 days of first accepting these Terms.

17. General Provisions

17.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

17.2 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Services.

17.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

17.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

17.5 Assignment

You may not assign these Terms without our consent. We may assign these Terms without restriction.

17.6 Notices

We may provide notices to you via email, in-app notification, or posting on the Services. You may provide notices to us at legal@heycue.ai.

17.7 Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control.

18. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Services.

19. Contact Information

If you have any questions about these Terms, please contact us: